The Housing Support program provides assistance to people who are homeless or at risk of becoming homeless.  The service provides assistance to single adults, families, women and children experiencing family violence, and young people from age 15 years.

The program aims to assist people to move through crisis and/or homelessness to independence and to maintain appropriate, secure and sustainable housing.

The assistance provided by Housing Support is tailored to the individual’s and family’s needs through case management which may range from a single session to more extensive contact and support.

The services offered may include access to crisis and transitional housing, assistance to apply for public and social housing or bond loan, advocacy, referral for generalist, financial, drug/alcohol counselling and children’s services.

Limited financial support is available through the Housing Establishment Fund (HEF).

For those in private rental accommodation, financial assistance is available through the PRAP (Private Rental Assistance Program).

If you are aged 15 – 25 years and in need of Housing Support, please refer to our Youth Housing Program.

For further information on our Housing Support program, contact us:

If staff are not available at the time of your contact, please leave a message with your name and phone number and your call will be returned within 48 hours.

If you do not have a place to stay tonight, please let our reception staff know and they will connect you with a Housing Support worker who will be able to speak with you about some of the options available.

Emergency Contact Numbers

  • Launch Housing – People experiencing homelessness (after hours) – 1800 825 955 (free from landline phone)
  • Safe Steps – Women and children who are experiencing family violence – 1800 015 188
  • Lifeline – 13 11 14 – for emotional support 24 hours a day