Family Services

The Family Services program is a free and confidential, case work and in-home support service for families with children, from birth to 17 years of age, living within the Macedon Ranges Shire.

Program Details

The Family Services Program is a part of the Loddon Mallee Child and Family Alliance, includes a coordinated information and access service known as Child FIRST.

The Program aims to provide support to families in need, by supporting parents and connecting them with local services, in order to encourage a positive family environment and ensure the safety, wellbeing and development of children. We also work with professionals from all fields to ensure the best possible outcomes for children and families.

The Family Services Program provides a broad range of services including:

  • Support for families, in their own home or other comfortable location, where family members can discuss and plan for the changes they would like to see happen.
  • Group support, including parent groups and child groups, where those attending can get ideas, encouragement, confidence and friendship from others experiencing similar issues (specific group information will be available prior to commencement).

Emergency Contact Information: 

Program Contact Details

Phone: 03 5421 1666 or

Click here to complete our Contact Us form.

Program Location

47 High Street, Kyneton- outreach service across the Macedon Ranges Shire


Families with children up to 17 years of age living within the Macedon Ranges Shire.

Program Fees

No applicable fees for the Family Services program.

Availability / Times

Monday to Thursday 9.00am to 5.00pm

Friday 9.00am to 4.00pm

How to make a referral

The general contact point for professional and self referrals wishing to access the Family Support Program is through Child FIRST on 1800 260 338.

A Child FIRST Intake worker will answer your call and offer you advice or assistance.

Clients who have accessed Family Services at Cobaw within the past three months may contact us directly on 03 5421 1666.

Cobaw Community Health Services Ltd acknowledges the support of the Victorian Government.

Victorian State Government