Cobaw Intake 1300 0 26229

Intake is Cobaw’s first point of call for anyone seeking services. By either phoning, emailing or dropping in, a range of services can be accessed across the organisation or externally.

National Health Service Directory

The National Health Services Directory is a joint initiative of all Australian governments, delivered by Healthdirect Australia, to enable health professionals and consumers access reliable and consistent information about health services.

Lifeline 13 11 14

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation Lifeline’s trained volunteers are ready to listen, provide support and referrals.

Kids Helpline 1800 551 800

Kids Helpline is a counselling service for Australian children and young people aged between 5 and 25 years. Young people can access Kids Helpline 24 hours a day, 7 days a week for help with all sorts of problems, big and small.

Parentline 132 289

(8:00am-midnight: 7 days a week)

Parentline provides help through counselling, information and referral that is tailored to meet each callers’ needs.

Trained counsellors can assist you to:

  • Identify your immediate concerns as a parent
  • Recognise your own skills and strengths
  • Consider and develop strategies for making meaningful change
  • Explore important aspects of your family (e.g. values and dynamics)
  • Look at your own unique family relationships
  • Identify your information needs and access relevant resources
  • Access individually-paced over-the-phone parenting skills training

Victorian Maternal and Child Health Line 132 229

(24 hour service – telephone interpreter service available)

The MCH Line is available to all Victorian families, with children from birth to school age.

The service is staffed by qualified maternal and child health nurses who provide information, support and guidance regarding child health, nutrition, breast feeding, maternal and family health and parenting.

Safe Steps – Family Violence Response Centre 1800 015 188

(24 hours a day, toll free)

Safe Steps is staffed by women and you can call confidentially 24 hours a day, 7 days a week for:

  • Support, if you need to talk to someone about how you are feeling and what your options may be
  • Information on family violence support services, legal rights and accommodation options.

Child Protection Business Hours Free Call 1800 675 598. After Hours 13 12 78

The Victorian Child Protection Service is specifically targeted to those children and young people at risk of harm or where families are unable or unwilling to protect them.

After Hours GP Helpline 1800 022 222

People who require after hours medical advice, who cannot access their usual GP and are not sure what they should do, can now speak to a GP over the telephone, when necessary via this helpline.

If you think your situation is an emergency, you should always call 000.

Nurse-On-Call 1300 60 60 24

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.

If you think your situation is an emergency, you should always call 000.

Ice Advice Line 1800 423 238

The Help Line – 1800 ICE ADVICE (1800 423 238) – is for people concerned about their own ice use, families struggling to cope and health professionals looking for advice.

The service is free to call from landlines.

DirectLine 1800 888 236

Confidential 24-hour telephone counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue.

Health Alerts & Advisories

The Chief Health Officer publishes Health alerts and Advisories to the Victorian public and the Health sector on a needs basis.

Daisy app

Daisy connects women who are experiencing or have experienced sexual assault, domestic and family violence to services in their state and local area. Daisy provides women with an easy way to find a wide range of services.

1800 My Options 1800 696 784

A helpline for Victorian women seeking information on sexual and reproductive health issues including available clinical services such as contraception, pharmacy services, counselling support, termination providers and a range of other services.