Community feedback is the most effective way the team at Cobaw can ensure services are provided to the highest standard. Let us know about your experiences and any suggestions you may have for improving our services.

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

You can provide your feedback by:

  • Telephone: 1300 0 26229. Our reception team will connect you to the person you need to speak with.
  • Post: Offer your written feedback and send to PO Box 146, Kyneton VIC 3444
  • Person: Drop into one of our offices and either ask to speak to someone in person or complete a Did We Help You? feedback form.

If you provide your details, we will contact you to discuss your feedback.

You have the right to call an advocate of your choice to present any complaints and to assist you through the complaints management process.

Commonwealth Home Support clients (or their representative) can raise a complaint with the Aged Care Complaints Commissioner (Complaints Commissioner) on an open, confidential or anonymous basis by phoning 1800 550 552 or by visiting the website

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at or
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

You can also provide feedback directly to us by completing the following form.